1. What we collect
- You give us directly: name, email, shipping and billing details, and order history when you buy something, subscribe, or get in touch.
- Collected automatically: IP address, browser type, and site-usage data, used to run and improve the site.
2. How we use it
- To process and fulfil orders, including shipping and support.
- To send order confirmations and updates.
- To send marketing communications, only if you've opted in — unsubscribe any time.
- To improve our website, products and customer experience.
3. Who we share it with
Senn Labs does not sell your personal information. We share only what's needed with trusted providers who help run the business:
- Shopify, our e-commerce platform, which processes and stores order data.
- Payment processors, to handle transactions securely.
- Email & marketing platforms, to send order updates and, with consent, marketing.
- Shipping carriers, to deliver your order.
Each provider only receives what it needs to do its job, and is required to keep it secure.
4. Cookies
Our site uses cookies and similar technology to remember your cart, understand site usage, and improve your experience. You can control cookies through your browser settings.
5. Data security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is ever completely secure.
6. Your rights
You can ask to access, correct or delete your personal information at any time by contacting us, and unsubscribe from marketing emails using the link in any email we send.
7. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect as soon as the revised policy is posted on this page.
8. Contact us
For privacy questions or requests, contact us via our Contact page or at info@sennlabs.com.au.